Managing Employee Expectation

People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.- Mary Kay Ash

An overview: We embark on our quest to comprehend what is employee expectation management. Every employee seeks to do their best at work. To give their best there are few factors required to be bunched together. These factors are offered to the employee, as designed by the organization. Ideally they are a combination of the job description, role, compensation, fringes and branding. These factors are vital for an employee to be associated to identify the end result. This inherently impacts the employee lifecycle in the organization.
Source and flow to employee expectation: Let us identify, where it arises from. At the hiring phase, this may get initiated from either end. The employee starts looking for a job and the organization may headhunt the employee. This marks the beginning of communication and matching up of the employee expectation. The organization arranges a series of assessment to check the employability and the fitment to the role. Both the parties look at the same point from different sides. Hence give the same designation, two completely different meaning. The company considers the role with right KPI to make best use of the resource, whereas for the employee, it’s a pedestal to achieve their dreams, a platform where they can offer their expertise and reach next level with their offerings. Once the employee comes on board, it begins the journey of parallels to ‘what was perceived’ and ‘what is offered’. The new hire orientation aims at this through several educative programs addressing all the perception gaps. The performance management initiation cycle delves deeper into it. Here, the employee is supported to align the organization and team’s goal to their personal goals.
Process to Manage expectations:The organization policy of designing ‘What’s in it for me’ and ‘what it means to work here’ deals with managing employee expectation. These cultural building programs aim at understanding the common feeling and club them under the organization goals and vision to manage them. Achieving greatness in the job is what every employee aims at.
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